Shipping policy
Shipping Policy
At Southbay Clothing Ltd, we are committed to delivering your order safely and efficiently throughout the UK mainland.
1. Shipping locations
We currently ship to UK mainland addresses only. We do not offer international shipping.
2. Order processing
Orders are processed within up to 2 business days prior to dispatch. Orders are not processed or dispatched on weekends or UK public holidays.
Delivery timeframes are estimates only and begin from the date of dispatch, not the date the order is placed.
3. Delivery options
We use Royal Mail for all deliveries:
- Royal Mail Tracked 24
- Royal Mail Tracked 24 with Signature
- Royal Mail Tracked 48
- Royal Mail Tracked 48 with Signature
Estimated delivery times after dispatch:
- Tracked 24 services: typically 1–2 working days
- Tracked 48 services: typically 2–3 working days
Delivery times are estimates only and may vary due to postal service delays or external factors beyond our control.
4. Shipping costs
Shipping costs are calculated at checkout prior to payment and are based on the weight and size of the parcel, as well as the selected delivery service.
We offer free standard shipping on all orders over £50.
5. Signature services
Signature delivery services are recommended for higher-value orders to provide additional security upon receipt.
6. Local delivery and collection
We do not currently offer local delivery or in-store collection.
7. Lost, delayed, or damaged orders
If your order is lost, delayed, or arrives damaged, please contact us at returns@southbayclothing.com as soon as possible.
We request that any delivery issues are reported within 10 days of receipt so that we can promptly investigate with Royal Mail. This reporting timeframe is for operational purposes only and does not affect your statutory rights.
Where appropriate, we will work with Royal Mail to investigate and seek a resolution.
8. Incorrect or incomplete addresses
It is the customer’s responsibility to ensure that all shipping details provided at checkout are complete and accurate.
Where an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-delivery. Additional shipping charges may apply.
9. Returns
We offer returns within 28 days of receipt.
Returns are free of charge, provided items are returned in an unworn condition with original tags attached.
Once your return is received and inspected, refunds will be processed within 5–10 business days to your original payment method.
If you have any questions regarding shipping or delivery, feel free to contact our customer service team at returns@southbayclothing.com